contact us

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6545 Durocher Ave Suite 402
Outremont, QC, H2V

514-967-9876

Shop Policies

Production time

Items are generally made to order. Please allow 2-3 weeks for the production of your item before shipping. During periods of high order volume, production time may increase to 4 weeks, excluding shipping time.

If you require an estimated shipping date, wish to submit a rush order, have any questions about measurements or questions relating to anything else about our products, please do not hesitate to contact us by email:  sofia.delgiacco@gmail.com

 

Wholesale Orders

Please inquire for production times regarding wholesale orders by email: sofia.delgiacco@gmail.com

 

Shipping

Orders are shipped insured via Canada Post within Canada and to the United States. International orders can be shipped insured or uninsured, by the preference of the customer. If you choose to have your order shipped uninsured, Hutchison cannot be held responsible for items lost, stolen or damaged during delivery.  Expected shipping times and prices are as follows:

Domestic (Canada)

$15 / 2-7 business days

United States

$20 (CAD) / 10-14 business days

International

Insured $55 (CAD) / 10-24 business days

Uninsured $35 (CAD) / 10-24 business days

Contact us for express shipping times and rates.

 

Taxes/Customs

All prices are listed in Canadian dollars and applicable taxes are listed at checkout. US and international shipments may be subject to customs/duty fees upon arrival.

 

Payment

All transactions are processed in Canadian Dollars. We accept VISA, MasterCard and American Express. All information is encrypted using SSL encryption, which prevents unauthorized access to your card details. All credit cards are processed by Stripe. PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at PayPal.com.

 

Returns

Returns are generally not accepted, unless the items are defective (e.g. due to damage during shipping) or if you have been sent the wrong order. If the item received is damaged, we ask you contact us by email within 7 business days after the date of delivery. In the case that you were sent the wrong order,  contact us within 7 days and we will replace your order. All return shipping costs associated with defective items, if approved, are covered by Hutchison.